Always low rate of freight Customer service: +45 71 96 99 87 Delivery from stock: 5-10 weekdays
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Products
Terms and conditions


General information

Furnto.com v/Jesper Thams Design & Polster

Private owned company

Dk.: SE 26212626

Engvej 2C, DK-6600 Vejen Denmark

info@furnto.com

+45 71 96 99 87

Payment

We accept the following credit cards:

- Dankort,

- Visa

- Mastercard

- JCB

- American Express

- Diners Club

The amount will be drawn from your account when the goods are shipped.

Bank transfer

By bank transfer you are not protected by the objection system.

PayPal Express

By using PayPal you are not protected by the objection system.

Delivery

Delivery is made with UPS ore GLS

The price depends on the country of delivery.


Shipping costs by UPS from 10€ - 702€
Shipping costs by GLS from 12€ - 110€

You can se the costs here:  Shipping Costs

Delivery time is:

Stock Item: Shipment within 5 – 10 days,

Production items: Shipment within 10 – 25 days

We deliver to Europe and US

Right of withdrawal

You have 14 days right of withdrawal, when you shop on furnto.com

The right of withdrawal period expires 14 days after the day you;

  1. received your product
  2. receive the final product in physical possession, when it is an agreement regarding several different products, which have been ordered in one order, and which are delivered individually
  3. receive the last lot or the last part in physical possession, when it is an agreement on delivery of a product, which consists of several lots or parts

You must within 14 days of the receipt notify us if you want to withdraw your purchase. The announcement must be made through: info@furnto.com or by telephone +45 71 96 99 87. In your message you must make it clear that you want to use your right of withdrawal. You can also choose to use our model withdrawal form and return this to us. You can find it below.

You cannot regret just by denying receipt of the product without informing us at the same time.
 

Withdrawal of a part of an order

If you purchase more than one item on our webshop, you can withdraw one or more items, even though they are purchased and sent as one order.

Note that you will not get the delivery cost refunded, if you withdraw a part of an order.

Note that you will only get a refund of a proportional amount of the delivery cost.

Return

You must send your order back to us no later than 14 days after you have informed us that you wish to regret your purchase. You must pay the direct cost of returning the product. At returning you are responsible for the product being wrapped securely. You bear the risk of the product from the time of delivery of the product.


The condition of the product when you return it

You are only responsible for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words - you can test the product in the same way as if you tested it in a physical store.

If the product has been tested in addition to what is described above, we consider it as used, which means that you when withdrawing from the contract can only get part of, or none of, the price reimbursed, depending on the commercial value of the product.

To receive the full price you must therefore do the same, as you will do in a physical store. You can test the product but you cannot start using the product.

Reimbursement

If you withdraw from the contract, you will of course receive the amount you have paid to us. In the event of a diminished value for which you are responsible, this is deducted from the price.

If you are using your right of withdrawal, we will refund all payments received from you, exclusive delivery costs, without undue delay, and in any event no later than 14 days from the date on which we have received notice of your decision to withdraw from the contract. We will make the reimbursement to the same means of payment, which you used for the original transaction, unless you have explicitly agreed to something else.

We can withhold reimbursement, until we have received the goods, unless you provide us with documentation of having returned the products.

If you want to withdraw from the contract, the product must be sent to:

Furnto.com v/Jesper Thams Design & Polster

Engvej 2C

DK-6600 Vejen Denmark

Note: We do not receive packets sent cash on delivery.

Download the form here: Form: Right of withdrawal

Faulty goods

The Danish Sale of Goods Act’s regulations regarding defects applies to the purchase of goods.

When you shop at furnto.com you get a 24-month warranty. This means that you can get either the product repaired, exchanged, receive your money back, or have a reduction of the price, depending on the specific situation.

It is of course a requirement that the complaint is justified, and that the defect is not due to an incorrect use of the product or other tortious behaviour.

You must notify us within "reasonable time" after you have discovered the defect of the product. If you notify us within two months after the defect has been found, the complaint will always be timely.

If the complaint is justified, we will of course refund your (reasonable) delivery costs.

The product should be sent to:

Furnto.com v/Jesper Thams Design & Polster

Engvej 2C

DK-6600 Vejen Denmark

We will need the following information, when you send the product to us

When you are returning the product please inform us about the problem as detailed as possible.

Remember that the product always has to be sent back in the proper packaging, and make sure you get a receipt of dispatch, so that we can refund your delivery costs.

Note: We do not receive packets sent cash on delivery or similar.

Privacy policy  GDPR

Personal data policy at Furnto v/Jesper Thams Design & Polster

We collect personal data only in those cases where such data are relevant for us and we will only collect personal data if they are relevant for your activity at Furnto v/Jesper Thams Design & Polster.

In the collection, processing, and to use of your personal data, we always adhere to the relevant statutory regulations.

We will only store your personal data for as long as we are required to do so by judicial obligation, or for as long as such data are relevant for the objective for which they were collected.

Information collected

If you wish to purchase and receive a product from us, then we need to collect certain personal information in order to be able to carry out the transaction and to be able to offer you our services.

We can collect information such as name, e-mail address, postal address, delivery address (if this is different from the postal address), telephone number, and payment information.

Furnto v/Jesper Thams Design & Polster collects and processes your personal data whenever you do the following:

  • Visit our website

  • Make a purchase of our products

  • Set up a customer account

  • Sign up for our newsletter

  • Log onto our website

  • Send us a question, complaint, or feedback

Data manager

The data manager responsible for collecting, processing, and use of your personal information at

Furnto v/Jesper Thams Design & Polster

Engvej 2C

6600 Vejen

Tel.: +45 71969632

Basis and objective of data handling

Your standard contact information such as name and address are collected by us in order for us to be able to deliver you the product that you purchased from us. Your e-mail address is collected by us in order to be able to send you an order and delivery confirmation.

When you pay for your product, we record your name, credit card information, and IP address. The information collected in connection with the payment transaction is used and saved only for payment settlement purposes and in compliance of the contract entered into.

If you, during the registration process or on our website gave us your consent for this, we will use your e-mail address for sending you our newsletter. You may, at any time, sign up for or discontinue our newsletter. All the newsletters also contain a link for discontinuing. If processing of your personal data is based on your consent, you are entitled at any time to withdraw such consent.

If you do not wish to provide us with personal information, as is required in order to make a purchase of a product, you will unfortunately not be allowed to purchase products from us at our website.

Your information (except for your e-mail address, if you have given your consent to processing it for the purpose of receiving promotional offers) will be deleted (5 years) after you have received your goods.

Other receivers of personal information

We do not sell your personal information to third parties and will not transfer your personal data to other countries.

If you have ordered delivery of your goods, then your information such as your name, address, telephone number, and e-mail address will be passed on to your delivery company. GLS, UPS, or PostNord with a view to delivering your purchase.

If you choose to log on to our website, then your name and your e-mail address will be transferred to the Registry page, Trustpilot.dk.

We operate our website and payment system through DanDomain A/S, PayPal, Teller, Viabill, Klarna, and Onpay who function as our data managers. All personal data shown on our website will be stored in the Databehandlernes (Data handlers') data centre).

We have entered into a data handling agreement with our data handlers and this is our guarantee that they will observe the applicable regulations regarding protection of your personal information.

Your rights

As a registered member, you have a number of rights with which we will always assure compliance. You are entitled to request from us the following:

  • To have access to your personal information and to have it corrected / modified
  • To have your personal information deleted

You also have the right to file a protest regarding the treatment of your personal data and you have the right to lodge a complaint to a data protection authority.

If you no longer wish for us to handle your personal information or wish for us to limit the handling of your personal information, you can also send us a request to do

In order for you to enter into an agreement with us on furnto.com, we need the following information: Name, address, telephone number and e-mail address.

We carry out registration of your personal data with the purpose to be able to delivery the product to you.

The data is registered at furnto.com v/Jesper Thams Design og Polster and will be kept for a period of five years, after which the information will be deleted.

The data controller on furnto.com is webmaster

Information provided to furnto.com is in no way passed on or sold to third parties, and we register no sensitive personal data.

Complaint procedure

If you want to complain about your purchase, please contact info@furnto.com or telephone +45 71 96 99 87. If we, contrary to expectations, cannot find a solution, you can file a complaint with the Center for Klageløsning, Toldboden 2, 8800 Viborg, Denmark. www.forbrug.dk.

It is also possible to file a complaint to the EU commissions online dispute resolutions platform, which mainly will be relevant for consumers living in another European country than Denmark. The ODR platform is accessible here: http://ec.europa.eu/consumers/odr/.

Date of latest update: 16.02.2018

Personal data policy at Furnto v/Jesper Thams Design & Polster

We collect personal data only in those cases where such data are relevant for us and we will only collect personal data if they are relevant for your activity at Furnto v/Jesper Thams Design & Polster.

In the collection, processing, and to use of your personal data, we always adhere to the relevant statutory regulations.

We will only store your personal data for as long as we are required to do so by judicial obligation, or for as long as such data are relevant for the objective for which they were collected.

Information collected

If you wish to purchase and receive a product from us, then we need to collect certain personal information in order to be able to carry out the transaction and to be able to offer you our services.

We can collect information such as name, e-mail address, postal address, delivery address (if this is different from the postal address), telephone number, and payment information.

Furnto v/Jesper Thams Design & Polster collects and processes your personal data whenever you do the following:

  • Visit our website

  • Make a purchase of our products

  • Set up a customer account

  • Sign up for our newsletter

  • Log onto our website

  • Send us a question, complaint, or feedback

Data manager

The data manager responsible for collecting, processing, and use of your personal information at

Furnto v/Jesper Thams Design & Polster

Engvej 2C

6600 Vejen

Tel.: +45 71969987

Basis and objective of data handling

Your standard contact information such as name and address are collected by us in order for us to be able to deliver you the product that you purchased from us. Your e-mail address is collected by us in order to be able to send you an order and delivery confirmation.

When you pay for your product, we record your name, credit card information, and IP address. The information collected in connection with the payment transaction is used and saved only for payment settlement purposes and in compliance of the contract entered into.

If you, during the registration process or on our website gave us your consent for this, we will use your e-mail address for sending you our newsletter. You may, at any time, sign up for or discontinue our newsletter. All the newsletters also contain a link for discontinuing. If processing of your personal data is based on your consent, you are entitled at any time to withdraw such consent.

If you do not wish to provide us with personal information, as is required in order to make a purchase of a product, you will unfortunately not be allowed to purchase products from us at our website.

Your information (except for your e-mail address, if you have given your consent to processing it for the purpose of receiving promotional offers) will be deleted (5 years) after you have received your goods.

Other receivers of personal information

We do not sell your personal information to third parties and will not transfer your personal data to other countries.

If you have ordered delivery of your goods, then your information such as your name, address, telephone number, and e-mail address will be passed on to your delivery company. GLS, UPS, or PostNord with a view to delivering your purchase.

If you choose to log on to our website, then your name and your e-mail address will be transferred to the Registry page, Trustpilot.dk.

We operate our website and payment system through DanDomain A/S, PayPal, Teller, Viabill, Klarna, and Onpay who function as our data managers. All personal data shown on our website will be stored in the Databehandlernes (Data handlers') data centre).

We have entered into a data handling agreement with our data handlers and this is our guarantee that they will observe the applicable regulations regarding protection of your personal information.

Your rights

As a registered member, you have a number of rights with which we will always assure compliance. You are entitled to request from us the following:

  • To have access to your personal information and to have it corrected / modified
  • To have your personal information deleted

You also have the right to file a protest regarding the treatment of your personal data and you have the right to lodge a complaint to a data protection authority.

If you no longer wish for us to handle your personal information or wish for us to limit the handling of your personal information, you can also send us a request to do so at our e-mail address, info@furnto.com